Customer Success Manager (fixed-term)

Witted’s Customer Success team ensures our clients are happy and have the necessary expertise for their development projects, delivered on time. We are looking for a Customer Success Manager for a fixed-term position, with an expected duration until December 31, 2026.

An ideal Customer Success Manager is a proactive, people-oriented professional who thrives in a fast-paced environment and excels at managing multiple priorities. If that sounds like you, we'd love for you to keep reading!

What You'll Do

As a Customer Success Manager, you will be a part of our Commercial Organization. Your main responsibility is to manage the entire project lifecycle, from initial client needs identification and candidate introduction to contract finalization.

You will work closely with our Sales team, sharing the responsibility for client relationships and ensuring successful outcomes. Our joint goal with Sales is to ensure our clients are happy and that our collaboration is flawless.

This role requires tight cooperation with all teams across the company, from our talent acquisition to finance, legal and people operations, to guarantee overall client and company success.

Your key responsibilities will include:

Meeting with clients to map their project needs together with sales
Sourcing, meeting, and interviewing potential technical talent
Leading contract and price negotiations with consultants
Managing a portfolio of client accounts (together with sales) and consultants
Being the main contact person for our consultants

Who You Are

These are the key competencies that will help you enjoy and succeed in this role:

Excellent customer service and coordination skills
Strong professional communication skills in both Finnish and English
A strong focus on closing deals
A proactive, organized, and efficient work ethic with strong prioritization skills
Experience in IT projects, staffing, recruitment, or sales
A "can-do" attitude and a genuine willingness to learn and constantly improve
Maintains accuracy and attention to detail even under pressure

Location

We have offices in Helsinki, Oslo, Stockholm, and Zagreb. Most of your future teammates and clients are in Helsinki, so you should be able to visit our office and meet clients in the Helsinki area on a weekly basis.

Salary

The salary range for this position is €3,500 - €4,200. The final salary will be commensurate with the selected candidate's experience and seniority.

If this sounds like the right opportunity for you, please send your application and CV before November 14th. We will be reaching out to suitable candidates throughout the application period, so don't wait.

What We Offer

First of all, you'll get a great opportunity to become part of a fast-growing software company with the aim of significant international expansion! More than that, you'll join a supportive and down-to-earth community of over 400 Witted Group people. We back each other up across teams, companies, and country borders.

We are huge advocates for a self-directed way of working—and we hope you are too. We believe in giving people freedom and responsibility.

We also believe in constant learning. We guarantee that you will be able to learn new skills, gain experience from the intersection of IT and business, meet new people, and grow your professional network. You’ll have our full support to develop yourself and your role in your desired direction.

To make your work as easy and efficient as possible, you also get to choose your work devices.

Here's Our Recruitment Process:

Submit your application
Introduction call: We will contact selected candidates to tell you more about Witted and the role. We'll also answer any additional questions you may have.
Office visit (Helsinki): We will invite you to our office in Helsinki to meet us. In this meeting, we are interested in hearing more about you and discussing the position.
Small assignment: We will send you a small task.
Assignment review: We will go through the task together.
Meet the team: You'll get to meet your future colleagues and the team.
Negotiations and job offer
Welcome to Witted!